Bajaj Auto — bajaj bike v15 battery issue and agency behaviour
Gagaurav painuly on Jan 1, 2019
This mail is just to tell you about the bajaj product, its agency and service centre pathetic response. I cannot mention all things one bye one over mail so in a nutshell highlighting the main points.. Hope if this mail reaches to some concerned person so i may get some response and the company will get attention towards its product quality and its agency and service centre people...
I purchased bajaj v15 on june 2018 from krishna bajaj gurgaon sector 14, but since then at first my battery got dead about which when i went to agency they denied for replacement and send me to the amaron battery service centre, but anyhow i managed to get it replaced after a long struggle from gurgaon. But then i shifted to my hometown Dehradun.. Still after battery replacement bike self start was not working then i took my bike to nearby arihant bajaj ( rishikesh) agency they told its 60-65watt bulb instaled wrongly by company and then i pay for new 30-35 watt bulb for which i have i paid money but the agency didnot give any receipt and warranty still i was ok but Then again my battery got dead so here when i went to same nearby bajaj agency they people didnot cooperate in any way to fix the issue. As its send time with in 2 months battery got dead... Now i was compelled to go to amaron service center of Dehradun.. But the amaron service centre people are asking for letter head.) mentioned bike details) . Though i submit all credentials including rc, battery card., bike invoice still he was adamant that he need the letter from where i have purchased bike and when i called to my gurgaon agency they denied for letter head.. And here in Dehradun no bajaj agency is giving me its letter head so that i can replace my battery under warranty...
Team its a very pathetic and worst service i have received in my entire life.. I am now repenting why i have purchased this bike... Can it be possible you can give my money back to me and keep this bike with you..
Waiting for your reply.. Promt response will be appreciated. As i am fed up with the bajaj agency people's behaviour. Else i will purchase new battery my own...
[Jan 02, 2019] Bajaj Auto customer support has been notified about the posted complaint.
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