[Resolved] Bajaj Auto — bajaj pulsar ns 200 servicing | |
Recently i went to the nearest bajaj service centre for my 2nd free service. I havee got a bajaj pulsar ns200 bs4 model. I went to saluja bajaj service centre in burdwan, but sorry to say... Mechanics, staffs including the service manager are in cooperative. When i entered the service centre, i checked my bike whether there is any scratch or not. There were no scratch present. But after servicing, i checked my bike had a cut mark in the tank guard panel. I called the service manager, showed him and explained him about the mark how can your staffs be so casual with customer's bikes? He directly refused the charges, and told me its not possible, as there is no such instrument that can make cut mark. I told him, may be any instrument has got sharp edge, or may be your mechanics were casual. He again refused the charges, and started to ignore me. This is how bajaj responds to customers? This is how you deal with other's bikes? The cut+scratch whatever it was... Its borders were so serrated, even a 10-year-old can say its new. Its ok i[censored] dont want to replace the part free of cost, i am ready to pay 900 bucks for that scratch. People do love their bikes, specially if they have ns, rs or dominar. This is not what a customer expects from a company like bajaj. Was this information helpful? | |
Nov 16, 2017 Complaint marked as Resolved Bajaj Auto customer support has been notified about the posted complaint. Verified Support Oct 16, 2017 Bajaj Auto Customer Care's response Dear Sir, We apologize for the inconvenience caused. Kindly call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5 and our team will provide necessary assistance. You can also mail your concern at [protected]@bajajauto.co.in Regards, Team Pulsar | |
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