Bajaj Auto — Engine inferior quality

Address:

315, Matha Kovil street,, Thirumangalam,

I am Moses Trichy 620020 purchased Bajaj Pulsar 125 CC vehicle (TN45CB8482, Chassis No: MD2B64BX3NWF06898 and Engine No: DHXWNF96626 ) from Krishnaa Autos (Authorised dealer of Bajaj Auto Limited), No 3/1 Dindigul road, Near Central Bus stand, Trichy) showroom on 19.11.2022 with full payment paid Rs. 111000 (Advance payment Rs. 10000 paid on 27.10.2022 and balance amount Rs. 101000 paid on 10.11.2022).

On 23.11.2022 the vehicle was running with 50 KM speed on Trichy bypass road and suddenly the engine turned off. I tried to start but could not. So I complained about the vehicle problem with Krishnaa Autos. Then the Krishnaaa Autos service centre technician told “you don’t have a proper driving knowledge so that the engine is getting into off mode’’, then The technician also driven the vehicle for 3 KM again, the engine was getting off two to three times again, he said its looks likes a carburettor problem we will rectify the problem, here after the same problem will not occur again.

Due to my job relocation I moved to Chennai along with the bike through parcel service in safely. On 02.12.2022 I went shopping and on return, I tried to start the bike and again I faced the same problem. I could not start the bike, at the same time some lot of white smoke was coming from the engine. Got panicked and terribly frustrated by this. My hard earned money gone waste and purpose of buying the bike gone ruined.After that we have complaint the vehicle condition to Bajaj auto customer service through e-mail on 07.12.2022, after that they send technician on 13.12.2022 from Sri Malini Motos (Authorised dealer of Bajaj Auto Limited), #1765 I block, 6th Avenue, Anna Nagar, Chennai – 600040, they checked the vehicle condition and try to start the vehicle but the technician also unable to start the vehicle so they tow the vehicle from my relatives house at Aminjiarai. On 17.12.2022 Sri Malini Motos service in charge informed we have changed the carburettor but it’s not clear, also we find some fuel (Petrol) leak into the vehicle engine, we need to rework the engine. We called up to Sri Malini Motos technician in charge regarding the vehicle job card (Work quotation) but he denied giving any acknowledgement. On 19.12.2022 I went to Sri Malini Motos and informed them, don’t do any work with out my knowledge.

Then We have inform the situation to Krishnaa Autos On 19.12.2022, and ask about the suggestion for the situation and ask to replace the vehicle, they inform me we could not replace the vehicle, but we suggest we can resale the vehicle with Rs. 30, 000 to 35, 000 detect the vehicle amount and we can provide new vehicle. Such an irresponsible behaviour and response we got it for buying this reputed brand.