[Resolved]  Bajaj Auto — grievances wrt to my post bike service - ka-19-ek-5658, at your supreme auto dealers (p) ltd balmatta road.

Address:

KULAI POST, 575019

Dear sir,

I am a regular customer of your m/s supreme auto dealers (P) ltd for the last 15-20 years and regularly servicing my bike at your authorised service station at balmatta rd (Near mandovi motors). Recently i. E on 01.07.2019 i took my subject bike for servicing with a complaint of oil leaking near engine. Later they have informed me that gasket and cam shaft to be replaced for which i said ok. I also specifically told them that, there is obsoletely no problem in engine running and requested not to disturb any other thing except for general check up of brake, chain, and oil level etc.

Evening they have informed me that vehicle is ready and accordingly i have collected my bike after making payment. (Bill attached).

But on going back i experience lack of pulling. I am forced to select 2nd gear in stead of 4th gear which normally sufficient to ride. Again i reported this to supreme motors on 03.07.2019 and left the vehicle at their disposal. At evening when i contacted the service station, it is informed that bike is ok and on enquiry they have told me that there was some problem in valve setting and same is since corrected and bike is ok. Hence i collected my bike and there was no problem on that day.

However today (05.07.2019) when i am coming to office from my home, bike suddenly start giving mild jurk near aj hospital and there after engine stopped running. I tried to start again but could not succeed. Finally i pushed the bike for some distance and parked near one grocery shop and caught auto and reported the same to supreme motors. They have told me that they will pick up the bike and look in to the fault.

Sir, this is not the first time happening.in previous occasion too, i had experienced the similar problem and i was forced to push the bike nearly 1 km and handed over the bike to service station. This too happened in very next day of servicing my bike at your above said service station.

I am severely hurt by this type of service due which i have gone under lot of physical as well as mental disturbances and i have no other option except expressing my grievances to your notice.

I hope you will look in to the matter and inform me the action taken by you in the above matter.