Bajaj Auto — Manufacturing defect in bajaj platina

Respected Sir,

I m very disheartened by the level of services which is given by one of your dealership at surat - shivam bike.
Have purchased bajaj platina over and above keeping other vehicle available option.

Bike was purchase on 10 Oct 2020, their is a gear issue right from the day one. I'm facing problem in changing the second and fourth gear.

Same problem was raised to your authorized service center, but issue is un attended. Had visited four to five times, but still no resolution is provided to me.

Is this the way to treat the customer. If there is a defect in gear box, then change it.

Request for resolution.