[Resolved]  Bajaj Auto — negligence of proper customer service

Address:

620004

Hello,

This is dickson fernandas from trichy, tamil nadu. Recently on 12th june 2018, i bought pulsar 150 dual disc in my name from krishnaa bajaj showroom. (Cantonment, trichy) through bajaj finance.

On 9th june, i got quotation about the same bike. At the same time, i asked the salesman (Mr. Jai) about getting a fancy number for my bike. He also replied positive. Then on 12th june, i bought the bike. After 12th, i used to go everyday to remind them about getting my own fancy number. They also said that it could be done.

Yesterday (19 - june - 2018), they told me to come the next day to book my fancy number by paying rs.2500 to them. Today (20-june-2018) when i reached there, they said it couldn't be done, as they have done the payment.

The main reason for this is, miscommunication happened among them. One salesman (Mr. Rajasekar) said he told mr. Aravinth (Who deals with booking fancy numbers) to block that fancy number. But mr. Aravinth said mr. Rajasekar never said anything to block the number.

My grievance is, why should i go everyday to the showroom to remind them to book my number? Even today i postponed my works to go there and book my number.

Even i was ready to pay the money they asked, but still this much negligence towards customer is unbearable.

Another point to be noted is, on 18th june i went again to the showroom to remind them again. At that time, one customer was having a huge quarrel with the salesguy (Mr. Rajasekar) that he also didnt get the number he requested. He also paid extra money to get his own number, but some random number came in. After seeing his rude gestures and improper language to the customer, i became suspicious about their service and actions towards customer. But never expected this would happen to me also.

My requirements:
It is completely their fault because of total carelessness towards customer needs. No matter what, i need my own fancy number for my bike. The number i requested is 1403.

My actions:
If i dont get the number i want, definitely i'll be seeing you (Bajaj auto) in consumer court for approving dealership to this kind of people and also that particular showroom (Krishnaa bajaj) because of their negligence of proper customer service. If am the only one, it may be ok. But i saw so many customers only on this whole week, always arguing about something the customer asked and they forgot. Definitely i'm not gonna leave this matter as such. Within a week, i need this matter be solved. Else be ready to face the verdict.

Me and three of my friends were about to take same pulsar 150 bike for each o[censored]s. But thank god, i only took the bike and advised them not to buy this one because of this great customer service. I'll also never suggest any bajaj bikes to anyone.

Address of showroom:
Krishnaa bajaj,
73, promenade road, opp americal hospital cantonment, tiruchirappalli, tamil nadu 620001.

My contact information:
[protected]

Thank you for your great service.

Regards,
Dickson fernandas.