[Resolved] Bajaj Auto — not action is taken against my complaint

shahbaazinnocent

from Dhanbad, Jharkhand

Address:

East Singhbhum, Jharkhand, 832110

Sir,
I have complained many time against my bike pulsarns200 2017 bs4 jerk problem and too much gear ahifting needed while riding... I have visit 13 to 15 times swastik bajaj seevice centre but my problem is still there.. They cant able to solve this... They dont know what the actuall problem in every visit after wasting 5 to 6 hours they simply me to come another day...
I have complain many time through mail and in toll free number... But no response.. And yesterday there is one mesaage has came in my phone that ur problem has been solved to ur satisfaction... And i swear i dont even visit service centre and not even i attain a single call... And after that when i called at toll free number.. They said that the complain of yours has been closed... I dont know what is going on...
I request u to took some suitable and strict action against them.

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Oct 19, 2017

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by shahbaazinnocent I m shahbaaz khan fro jamshedpur... And i jamshedpur swastik bajaj service centre is there..
My bike is appoxx 3 mnths old and therebis lot of problem is coming one by one since i buy a bike... One of the main problem is the bike jerk while moving in first gear... And so on in every gear... And they is power delivery issue is always there... There is too much down gear shifting needed while rinding... And even in firsf gear chain noises... It has 23ps of power but it seems like i m driving a splendor...
And i m sure there is no trained mechanic in swastik bajaj service centre the manager and spare part manger rao ji and roy both are irreaponsible... Thay can able to solve my problem so that they simply said there is no problem... But i know the problem is there.. Bcz i tried and check my friend ns 200 but there is no problem.. They took washer man as a mechanic... Contacf me and solve my proboem plzzz

Verified Support

Sep 14, 2017

Bajaj Auto Customer Care's response Hi Shahbaaz,

We are concerned to note your feedback and would like to investigate the issue. Kindly call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5 You can also write to us at [protected]@bajajauto.co.in, our team will provide the required assistance.

Regards,
Team Pulsar

Sep 17, 2017

Updated by shahbaazinnocent The service centre preson not doing thier job properly sir...they all are think that they are very smart...without my visit how they solved my problem...i dont know..plz sir take some strict action against the issue i faced ..bcz my bike is only 2.5 mnths old only 1700 kms runs and i have 114000...they cant value the amount of 114000

Verified Support

Sep 18, 2017

Bajaj Auto Customer Care's response Hi Shahbaaz,

Apologies for the inconvenience caused. We value our customers' trust in us and do not encourage any negligence towards them. Please share your complaint number, we will look into your concern and get in touch with you.

Regards,
Team Pulsar

Sep 18, 2017

Updated by shahbaazinnocent Complain to close ho chuka hai...

Sep 19, 2017

Updated by shahbaazinnocent Still no response... I was comolaining about my 3 months old pulsar 200ns 2017 bs4 since last 10 to 15 days in toll free or by through mail but no response.. When i called in your toll free number they said only one thing... I m forwarding your complain... Call from is coming to u in 24 hours or as soon as possible.. But it is going on from last 5 days i m fully irritated by this... I took the bike in service and i simply put fire on it... While riding i dont think so i m riding a new bike... Many different noises are coming from engine... There is also very less pickup... And the major problem it jerks while moving in first gear even in second... But i dont when the problem is going to be solved... First of there is no trained mechanic in swastik bajaj service centre...
Sir i request u plzzz do something and solve my problem as soon as possible

Verified Support

Sep 20, 2017

Bajaj Auto Customer Care's response Hi Shahbaaz,

We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Pulsar

Sep 20, 2017

Updated by shahbaazinnocent I m complaning from last 10 days in ur toll free number or in mail...
Nd my complain number is...ISR 142100