[Resolved]  Bajaj Auto — refusal of warranty by the service manager of ms enterprise (isr 469920)

Address:

411035

Dear sir,

I am writing this letter to draw your attention that i have purchased a bike named bajaj pulsar 200 ns from kalyani bajaj auto on 11 may 2017. After that i have done all the said services periodically as mentioned in the owners manual. But on 31st december 2018 (Time 7:40 pm) while driving, the gear lever shift assy. Comp. (Hsn code : 87149290/[protected] stop working completely. Then i have to tow the motorcycle back home by another vehicle. On the next day, 1st january 2019 i have contacted bajaj customer service (Isr - 467689), inform them about the whole incident & wanted to know whether it will come under the coverage of warranty. I was advised by the c. S to visit nearest bajaj authorized service center ms enterprise, naihati (12901). I was also informed by the c. S. That the case will be handled properly by the service manager stationed at the above mentioned service center.

Accordingly on 2 january 2019 i went to the said center & handed over the motorcycle to the service manager named ramesh kumar singh (Mobile no. [protected]). After inspection of my motorcycle, he acknowledge me that, the issue i am facing with my motorcycle is under the coverage of warranty but due to on proper update of my previous servicing record by naihati automobile (Near saheb colony more, naihati, w. B) on their system, so he refused to provide me the warranty coverage for the same. Then i have shown him all the necessary documents & payments i made during 1st (Job no. 4910) 2nd (Job no. 6860) & 3rd (Job no.7514) free services & also 4th & 5th paid services (Photo copy of the cash memos enclosed). But he still refused to accept those documents as proper record. He further said that naihati automobile (27296) is not a valid bajaj authorized service center any more. Hence i was compelled to make payment for the jobs & the spare parts required. (Invoice number lci[protected] & sci[protected].

Now my question is :-

1) why records of earlier services of my bike has not been properly maintained & updated from time to time in bajaj service record?

2) if naihati automobile (27296) didn't update the servicing record time to time of my motorcycle (Customer id is[protected] then who is responsible for the fault & am i to suffer for the same?

3) if naihati automobile is not your vaild bajaj authorised service center anymore as per the statement made by the local service manager (Mr. Ramesh kumar singh) stationed at m s enterprises, dose it mean that all the previous service record & the jobs done will be treated invalid by your company in the above mentioned issue?

4) if naihati automobile is not a authorized service center which is now stated by local service manager (Mr. Ramesh kumar singh) on 2 january 2019 when i visited ms enterprise (12901) for the above mentioned issue. Why he didn't informed me the same previously, when i have sent a complaint email (Dt. 28 august 2017) to the bajaj customer service (Isr - 193879) for the first time for the 1st free servicing (Dt. 26/06/2017) of my bajaj pulsar 200ns which was done by naihati automobile. As a local coordinator he (Mr. Ramesh kumar singh) was assigned to deal against my first complaint (Isr - 193879) at that time. But he never warned me that naihati automobile is not a authorized service center on that particular date, instead he & mr. Joy mukherjee (Owner of naihati automobile) convinced me over the phone (Mobile [protected]/ [protected]/ [protected]) for better & quality services from now onward. Why the local coordinator from bajaj over look this issue & didn't inform me about same?

5) after showing all the previous bills from naihati automobile to local service manager of ms enterprise. Why he didn't raised the issue to the higher authority of bajaj auto?

6) finally i want know that after completion of the servicing whether any final checking is done at the workshop by service manager because the fuel is leaking from the connector due to improper installation. (Photo copy enclosed)

7) i wonder how a product from a renowned company like bajaj (Vehicle age 1 years 5 month) driven 13055 km only, have been broke down from gear lever shift assy. Comp. (Hsn code : 87149290/[protected]. Even after doing all the services as mentioned in the owners manual book. Is it the standard of quality assurance by your company as advertised?

Now i am requesting you to understand the mental agony & monetary sufferings i have to go through. My humble request to you to look after the whole issue so that l can get a favorable treatment & justice from your renowned company.

Your's faithfully

Silajit roy.