[Resolved]  Bajaj Auto — regarding avenger 150 cc bike service and service center's poor behavior

Address:

110078

Dear sir/madam,
I am narrating the bad incident/experience which happened with me during my 2nd bike service in dewan motors (Address: f-1/1,, rz-f 1/1, mahavir enclave palam dabri road, opp. Sector -1, new delhi, delhi 110045, india).

Service coupon no. Cp09215
Regn. No; : dl9sbl0778

I handed over my bike on 22nd july, 18 (11 am) to them. And they provided me the receipt and told me to come by 6 pm. When i reached by 6:30 pm and asked for my billing amount. They starting checking my bike service status. After that, they told me that your job card was lost due to that your bike service was, not happened.

When i reached to the manager of the service department, he acted as a normal thing and instead of giving me the proper response to my complaint. He spoke to me very bluntly/harshly which was not expected from him being a senior person in the department. His attitude was so bad towards a frustrated customer. I have made the video of his conversation.
He also challenged me that do complaint to anyone, he doesn't bother about it. Anyway they told me that they will do the service quickly and handover to me.

I went to the waiting room but i was shocked and surprised when they switched-off the lights (7:50 pm) and everybody left the office. I was alone in the waiting room in dark. Then i asked to watchman where is the manager, security guard told that he is sitting upstairs office. I went there and met him, then he rushed here and there. I told them you hijacked my bike as i don't have any slip, i need to make a complaint to the police station. Then they handed-over my bike and charged rs. 495. And i checked that they didn't make any service of bike, just handed over my bike as it is. (Little bit dusting)

Definitely, i won't visit their service center again, but you should take stringent action against the (Phatic) service center so that other customer will get good service and response.

I don't know whether you will take it seriously or not but i will publish it in other public media as well which definitely malign bajaj motor reputations.

Frustrated customer
Jagat singh mehra
M - [protected]