[Resolved] Bajaj Auto — scam, charging money for parts, but not replacing them with new parts.
BBensonCorda on Apr 22, 2020
I own a bajaj pulsar rs 200, bought from suryoday motors, fatherwadi vasai east, which also has a authorized service center.
The bike is not even 2years old. But yet i have never gotten a free service as everytime i go they charge me for different parts stating that there is a mechanical or electrical failure. As my bike is very dear to me, i always went ahead and trusted their word, as they are the authorized service center and mechanics.
I have spent almost 30 - 40 thousand on repairs, as everytime i went for service, they promised the issue is fixed and parts replaced and charged be heavy amounts. Yet everytime the bike used to stall or stop working, and i had to tow it back again. I recently noticed, that they never change parts, just adjust, coat it, or add washers and ribits and tell me its all taken care of. They have charged me for alot of electric parts as well, withing one year of purchasing the bike, there have been several engine malfunctions as well, which should be covered free of cost, as the bike was not even a year old. They also made me change several parts, like stepper motor, bike battery. But now i have realised. They just charge me for all of that, but they never really change or replace it with new parts. The charges are hefty, and like i said, the bike is still no good, as it still keeps on breaking down every now and then. I have pictures of the damages, which they just used glue and ribits to fix, also a copy of all the bills, and payments made.
I regret buying bajaj and as of now still am running an emi on the bike.
Not to mention they keep the bike for periods of over 2 - 3 weeks saying, they're working on it, yet however the work is never genuine. And this is the same story for every single service iv done.
I would like to file a complaint and a petetion against the scam they are running, where they loot customers like me for money without giving the actual parts or services.
This is highly unacceptable and never did i think i would be scammed to this extent.
Complaint marked as Resolved May 25, 2020
Verified SupportBajaj Auto Customer Care's response Apr 24, 2020
We would like to investigate the issue. Kindly call our customer care number[protected] for assistance or register your concern online by clicking http://bit.ly/2bNKlSK You can also write to us at [protected]@bajajauto.co.in
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