[Resolved]  Bajaj Auto — worst service experience and insolent customer support

Address:

Patan, Gujarat, 384265

Last week on 14th june 2018, i put my bike bajaj avenger 220 for service at shivam bajaj, patan. When i got my bike after front suspension work, it was imbalanced and ideally pushing in the left direction. So i request the service advisor to short out this issue. He replied to me that bike is in perfect condition there is no issue like that and was not ready to accept that there is any problem of imbalance. So leave that place and mailed a complaint on "[protected]@bajajauto.co.in".

Today i got a call from him saying visit service center once we will talk about it. When i reach there, the services in charge, mr. Patel handover me a piece of paper to sign when i declined and said first resolve my problem only after that i will sign on it. That insolent man replied me that your bike is in worst condition you must replace half of its parts for better condition. When i argue him, i was driving with bad suspensions since last one month at that time i did not have any balancing issue now as suspension are intake then, the bike is having a huge issue of imbalance, so don't try to fool me.

Here comes the rudest reply from him saying do whatever you want to do mail to bajaj as many times as you want i am not gonna solve your problem. That is why i am writing this complaint so that they can learn how not to behave with the customer. I am not going to tolerate this behavior. Bajaj has appointed this service centers so that we can have good care of our valuable bikes and these people are the only car for selling new bikes and do not give a damn about after sale service. So please take some meaningfull action regarding this issue.

Thanks,
Meet suthar.
([protected]@outllok.com)
([protected])