Bajaj Electricals — delivery of bajaj water heater clanta

I have purchased a bajaj water heater on 24 nov2017 from csd haldwani. Nainital uk. On 27 nov 17 a rep of coy came to install the same. After installing the water heater it was felt on ground just in 5 minutes and it was broken badly. I than approach the bajaj service centre haldwani and it was taken by him within 4-5 days. (Mr raj kumar parmar). Tag was issued by the coy abd the product was sent to dehradun for replacement by service centre. Almost one and half month is over now but the product was not delivered to me till date. It is very shameful. I have contacted several time with customer care andmr harvinder singh, mr ram prakash mr naresh joshi and service centre haldwani. All these guys are irresponsilble. Why these are employed only for salary by the coy. They are not customer friendly. I m tatally fedup with their behaviour. Now iam again request to the head of the company to deliver my product at the earliest. Product id your bajaj call id is noi[protected]-1. Anand singh