Bajaj Electricals — Faulty and already repaired water tank inside a new geyser

Address:

Faridabad, Haryana, 121002

Complaint number - kun[protected]-1
I am very sad and annoyed with bajaj service and customer handling. Customer is cheated and this fraud has been done thrice till today.

For your reference, i am narrating all the 3 sequence of events below.


1.Inside new geyser, — faulty and repaired tank supplied and delivered to customer. This is totally against customer consumer rights.

Already shared a snapshots of faulty and repaired tank.


2. Second time, replaced tank again started leaking. This happened within 2 months after it was replaced. Tank was replaced in april '16 month and within 2 months ie in june'16 it atarted leaking.

You cannot expect customer to use geyser in summer season as its already very hot. Normal water from our supply is so hot that we cannot even keep finger in running water. This is just to say that we didn't used geyser even a single time and without using it started leaking.

Also please do not excuse by saying that water is salty here. Even if its salty, it cannot make holes in metal tank just in 2 months. If we consider your view, then product supplied is of very poor quality which is unable to resist saltiness of water for even 2 months.


3. Poor service:

After the second incident, i logged a complaint and service engineer came to replace leaking tank.

It was a big surprise that tank he brought for replacement was severely damaged from 2 sides. Attached snapshot of same. (Pic 1, 2, 3, 4)

This is really shameful experience.

Also you can see the quality of service that engineer did in pic6

As a customer, i want to get this faulty geyser replaced completely as its under warranty.

Cannot bear to adjust every time with poor product/service. Same problem persist after repairing


So i demand now to get this product replaced completely now, no more harassment please. Its under warranty.

Thanks
Ajay singh
[protected]