[Resolved]  Bajaj Electricals Ltd. — Faulty promise of the company and insufficient and delayed repair

Address:	New Delhi, Delhi, 110012
Website:	Bajaj electricals

Sir,
I purchased a Bajaj Majesty RX-10 2000watt heat convector ( room heater), through amazon.in, the model was claimed to be of international design with both vertical and horizontal running position. the order ID:[protected], SKU-SI-SHXJ-PV10. ASIN:B009P2LIL4. The total price was Rs.2, 864.00. The serial no. of the machine is: I[protected], inspected and marketed by Bajaj electricals Limited. The order was placed on 8 December, 2016 and was delivered within a week and the supplier was M/s Ganesh Enterprise, "Kumar", Adarsh Society-B, Closed street, Beihind Racecorse, Rajkot-360001. Mob.: [protected]. Last week the heater became dead and after complaining on phone (Friday 20.1.2017, Call ID DEL [protected]-1) the technician (SK Dubey, mob.: ) arrived only on 21.1.2017, night to find one of the thermostats and the fan motor not working and promised to come back next day. He came next day evening and replace the motor, taped the cut wire ends and assembled the body without proper bundling of the wires. Within two hours of his departure, some loose object touched the fan with loud noise and now we can not use the machine. According to the technician, the model can not be used horizontally for too long, and high thermostat position and 2000 watt heat selection will surely damage the equipment. These two are contrary to company claim and if the machine can not withstand highest running inputs like high heat position and high thermostat position, why the settings are there, Bajaj is supposed to be a company producing electricals with high repute!!! Whom to believe, the company claim or the advise of the technicial? Why didn't he neatly bundled the wires after repairing and why didn't he soldered the cut ends and joints. The delay in service, false claims, shoddy repair and repeated malfunctioning is despicable and I am developing a negative opinion for the company with experience with two mixer grinders, purchased before and now this room heat convector. Please correct the sytem and improve the quality of equipment and service.