Bajaj Electricals — new ceiling fan making noise and technician not responding properly

Address:

1 D 34 New Houaing Board Pali Rajasthan, Pali, Rajasthan, 306401

I got constructed a new house building and required fans for my new building. My friends and relatives suggested me to go with either havells or crompton. One of my customer at bank mr. Dharmendra bohra, owner of mahaveer electricals and electronics suggested me to go with bajaj as this is an indian company and cares for customer. I bought 10 ceiling fans 3 exhaust fans and 2 wall fans total 15 fans of bajaj itself. I had to buy a small ceiling fan so i went to the nearby dealer of havells. When i told him that i blught bajaj fans, he said that i have done a mistake. Now, there will be always issues with fans and technician will be visiting my house. Whenever there will be an issue they will not accept their fault and blame inverter or air cutting. He also promised me that if there is any issue in havells in a month, he will replace the fan. The day before grih pravesh the fans were installed and one of the bajaj ceiling fan was making noise. Mr. Dharmendra bohra arranged a call for technician. The technician visited my house on the same day and told me that noise is coming because false roof (Pop) is touching the fan. When i inspected there was sufficient hole on false roof but then also i asked my electrician to extend the hole. After the hole was extended, there was again noise. The technician opened the main unit of fan and removed a rubber part. He said that sometimes fan makes noise due to this rubber part. On the very next day, noise was there and the technician from bajaj again visited my house. He said that this voice is due to air cutting. I was not present at home at that time to argue with technician. I decided to contiue with the noise.in a week, the noise from fan was increased. I made a video and sent it to all concerned people. The technician again visited my house and after spending half an hour he said that this voice is due to inverter. When i asked him that why the noise is coming when fan is operating on raw power and not on inverter? And why the noise is not from other 15 fans when they are also operating on onverter? Or i have to call technician from luminous and they will give proper reply to you that luminous company has not done proper r&d work that they failed to operate even a fan smoothly. There was no any reply from his side and he said that he can change the motor. I was very much annoyed with this kind of behaviour of technician. I registered a complain online and i received a call today on 16/5/2019 from mr. Lokesh dadhich from bajaj and his mobile number was [protected]. I explained him the whole matter. He said that i should go with what technician is saying and get the motor changed but i no more beleive such people who don't have honesty or ethics. I asked mr. Lokesh for replacement and he denied. Whatever the dealer of havells had said was true and the excuses were the same as he told. I read a story of some person who bought a hyundai car and was delivered a car with a small dent. He denied to take the delivery and hyundai arranged a replacement. While buying the fan there is no such way to check the operation of the fan and at the time of installation, the fault was observed. Is this not the duty of manufacturer company to replace the faulty product? I would have accepted it if there would have been a minor fault and that also would have been sorted out but changing the motor of a fan is not accepted at all. Is this the way bajaj treats its customers?. I am not concerned with the cost of a fan but i am really interested to see how bajaj deals with this. Does bajaj really cares about a customer or i have done a great mistake by buying a fan from an indian company.