Bajaj Finance — elite card subscription

Website:

www.bajajfinserv.in

My name is mallika and have been with bajaj finance for last 4 to 5 years and this is my customer id : 16178740, on september 12, 2017, mr. Amalraj, pandian contacted me and explained about elite card benefits and the fee for the same as 4777/-. I paid the amount 4777/- on the same day and got the confirmation from him via email that the amount has been received by bajaj and the card will be delivered in a week's time. Here the twist, from next day on wards he is not reachable and no response from him and i have not received any card till now today (29/10/2017). Also i have made several complaints and raised grievance team but no use. I have not received any proper update from them. Also he sent some vouchers which were expired already and also no response when i sent email about them. Their response is very pathetic. Hope i will get some response from grievance redress team after this.

My contact number [protected]