Bajaj Finance — Extra penalties against mobile phone

Hello,

I have been your regular customer since 2014 . I have already purchased more than 10 times with your loan facilities and paid every instalment on time . Last year I purchased a cell phone for my mother . The total loan amount was Rs. 10998, though I paid more than 20, 000 . Due to covid 19 I lost my job last year and was unable to pay EMIs on time but later I paid whole amount with penalties. But you charged ECS penalties of 590 rs, 13 times . So I paid all my EMIs with penalties already but you charged me 10, 000 more which is same as my total loan amount . I paid a visit at my bank today for this and they asked me to contact you for the refund . I am very disappointed with your service and waiting for my refund now .

Regards
Parasjeet singh virk