Bajaj Finance — false promise on processing fee on home loan

Address:

400610

Hi,
From the first day, Bajaj finance executive told me to there will be no processing fee on loan. I confirmed with his senior also and he told me there is some offer going on and there will be no processing fees on loan.
So I proceeded with loan and at the time of disbursal, they charged me around 22 thousand rupees(22, 000) as a processing fee.

When i informed the same to the bajaj's person he told me they will refund the processing fee and after that he is not picking up the phone.
I have requested him on messages but he is not responding.

I raised my complaint by calling bajaj finance customer service centre and following up for a long time and they are also not responding in a positive way.
I have got cheated with these guys and now I am helpless here.
Please help.

Bajaj's Execitive Name- Vijay Yadav,
Mobile-[protected]

Regards,
Anand Singh