Bajaj Finance — no answer to emi moratorium request for housing loan taken from bajaj housing finance

Address:

Pune

I had applied for emi moratorium for 2 housing loan to bajaj housing finance on 5th april 2020 — following procedure on their portal. With below service request numbers:

Request date subject request sr number source status
[protected]:57 864284 sr31599055 portal web new
[protected]:00 864288 sr31599208 portal web new

On 6th april i got call from mr saraf from bajaj finance informing me the additional interest i shall be paying if i go for emi moratorium and asking my consent for processing the emi moratorium request i had made, i gave my consent to the caller on phone.

Since i did not hear anything on above requests after that, i had made follow up by emails on 17th april, 18th april, 22nd april, 28th april and 30th april.
I got auto reply for all the above emails with below service request numbers:
Sr33210207 for escalation to [protected]@bajajfinserv.in on 2nd may 2020
Sr32521037 & sr32521307 for email on 17th april,
Sr32561412 for email on 18th april,
Sr32712227 for email on 22nd april,
Sr30934095 for email on 22nd april,
Sr33099711 for email on 28th april and
Sr33101301 & sr33101682 for requests on 30th april 2020.
However no clear replies on the subject.

Then i escalated the topic to '[protected]@bajajfinserv.in' on 25th may 2020, however no reply still on the topic.

I am still waiting for an answer "emi moratorium for my housing loans is approved or not?"
My emis are regularly getting debited from my account and i need to arrange for funds in the financially stressed situation.

It is very clear that bajaj housing finance is deliberately not providing the emi moratorium as per rbi directive dated 27th march 2020 asking banks including nbfcs to provide emi moratorium to borrowers for 3 months.

Now rbi has further suggested banks including nbfcs to provide emi moratorium for further 3 months (Until august 2020 emis). I do not know if this also will be allowed by bajaj housing finance.

I would appreciate if bajaj housing finance company extends the moratorium as per rbi suggestion to my housing loans at least for july and august 2020.