[Resolved]  Bajaj Finance — Personal Loan No.: 5800PL[protected]Bijaya Kumar Mohanty)_Excess amount drawn from Account on dated 23/07/2014

Address:

New Delhi, Delhi

Dear Concern, Kindly go through the below trailing mails received from Bajaj Grievance Redressal against aforesaid subject. But still not credited money in my account. Kindly do the needful. Thanks & Regards, Bijaya Kumar Mohanty +[protected] +[protected] Response-4 from Bajaj Finance 2nd August 2014: from [protected]@bajajfinserv.in; Dear Customer, Thank you for writing to us at Bajaj Finserv Lending. We are pleased to inform you that your refund of Rs.7709 for loan A/c No 5800PL00056420 has been processed The amount will be refunded to your bank account registered with us using net banking services within 4 working days. For any further clarifications write to us at [protected]@bajajfinserv.in Bajaj Finserv Lending assures you its best service, always. Yours sincerely Bajaj Finserv Lending. Bajaj Finance Ltd Response-3 from Bajaj Finance 31st July 2014: from [protected]@bajajfinserv.in; Dear Customer, Thank you for writing to us at Bajaj Finserv. At the outset, we sincerely apologies for the inconvenience caused to you in this regard and regret the delay in response. We are concerned to note the feeling of dissatisfaction expressed in your e-mail. Due to an inadvertent technical error, the refund was processed to your HDFC bank account instead of your State Bank of India account. When we identified the error, the payment were already released and the UTR were generated successfully. Since you have swapped your bank details from HDFC to SBI, we request you to please confirm whether the HDFC bank account is active or closed. In case the account is active we request you to please co-ordinate with your concerned bank authority in this regard. We would also like to inform you that your feedback is shared to the concerned team to ensure such error is not repeated. For your complain related to deduction of Rs. 125/- from your SBI bank account, we request you to kindly send us a scan copy of your bank statement/ passbook in PDF format with bank name, account holder name and account number to verify and validate our records. Once we have validated our system records, we shall revert to you. For any further clarifications, write to us at [protected]@bajajfinserv.in for assistance Regards, Grievance Redressal Team Bajaj Finserv Bajaj Finance Ltd. Response-2 from Bajaj Finance 28th July 2014: from [protected]@bajajfinserv.in; Dear Customer, Thank you for writing to us at Bajaj Finserv. We regret the inconvenience caused to you and assure you of our best services always. We tried calling you on your number registered in our records but we are unable to do so. With reference to your loan account number 5800PL00056420 we would like to inform you that the refund has been processed for Rs.7709/- in your HDFC bank having the account number [protected] on 25/07/2014 through NEFT mode. Regards, Grievance Redressal Team Bajaj Finserv Bajaj Finance Ltd. Response-1 from Bajaj Finance 25th July, 2014: from [protected]@bajajfinserv.in; Dear Customer, Thank you for writing to us at Bajaj Finserv. We regret for the inconvenience caused to you. With reference to your email we have tried calling you on your mobile number [protected], but there was no response. We wish to inform you that, we have checked our system record and due to some inadvertent error at our end an excess of Rs.7709/-was debited from your bank account. Rectifying the error, we have processed the refund of Rs.7709 through Neft mode and the amount will be credited to your bank account within next 2-3 working days. Please find attached copy of Statement of Account 5800PL00056420 for your reference. Assuring you of our best services always. Regards, Grievance Redressal Team Bajaj Finserv Bajaj Finance Ltd.