Bajaj Finance — reverse durable loan

Address:

Mumbai City, Maharashtra

I had visited Reliance digital store at santacruz west on 01/06 to buy iPhone 6 64GB, after checking the finance options I was informed that they didn't have the phone in stock and was asked to wait till next day, and I walked out from the store without making any down payment neither I signed any loan agreement and I purchased the phone next from elsewhere outright, if there was no product purchased and neither I signed any loan agreement, why is there an outstanding amount showing on my emi card, also Pls note I don't even have the emi card. I have written to bajaj finance about this and no one has bothered to response. Kindly remove that outstanding amount as no loan has been taken from bajaj and I fear it can affect my cibil score. I don't have the emi card number and I usually login with my mobile# [protected] on bajaj finance site and my email is [protected]@gmail.com