[Resolved]  Bajaj Finserv — BAJAJ FINSERV Lending company is continuing his operational malpractice from different collection agencies who threatening to the customers

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Mumbai City, Maharashtra

Hi, As you have mentioned, Point :- As if there is any outstanding pending more than a month then collection team will take a follow up for the payments. It means they can abusive & allow to offensive behavior with customer and Customer service head of BAJAFINSERV Company unable to take any action against them as today they have called & threatened to my family members. Also like to inform you there are so many complaint has been already register against BAJAJFINSERV LENDING company on consumer forum which is available on Consumer forum & Grhak seva websites but still company is continuing his operational malpractice from different collection agencies who threatening to the customers & spreading his GUNDARAJ. ALSO I have clearly mentioned my earlier mail that I will make the payment & explain the issue politely still these collection agents are harassing to me Name Sumit & Supriya from different Numbers-[protected]/[protected] & because they have called my office number and using inappropriate & abusive languages, threatening to my seniors because this issue I have lost my job without getting this month’s salary Now without getting salary how can I make the payment. According to this type of behavior due to loss of job I want compensation. Kindly Reply after If any action taken by you on this also would like to know the same. Thanks & Regards, Rahul Balarajan On Monday, 8 September 2014 4:17 PM, "[protected]@bajajfinserv.in" <[protected]@bajajfinserv.in> wrote: Dear Customer, Thank you for writing to us at Bajaj Finserv. We regret the inconvenience caused to you and assure you of our best services always. We tried calling you on your number registered in our records but we are unable to do so. With reference to your loan account numbers 4050CD00872804 / 4050CD00872786 we would like to inform you that there is outstanding of Rs.12168/- and Rs.11402/-. We understand that you are receiving collection calls hence we request you to please visit your nearest branch and meet the collection team so that they can help you in getting the calls stopped. As if there is any outstanding pending more than a month then collection team will take a follow up for the payments. Branch Address- 3rd & 4th Floor, 271 Business Park, Model Industrial Estate, Near Virwani Industrial Estate, Off. Western Eststate Exp. Highway, Goregaon (E) Mumbai - 400 063. 6th Floor, Office No. - 603, Ishan Arcade, Building No.- 2, Bhave Compound, Naupada, Thane (W) - 400 602 Regards, Customer Experience head Bajaj Finserv Bajaj Finance Ltd. [protected][protected][protected][protected] Hi, This is bringing to your notice that so many times mail has been escalated but their no revert from customer care experience head since last 30days. After that Bajajfinserv Collection executive had called me & threatened so many time I responded I’m not available at my residential place they have called me so many times on my number even though I have informed them not to contact on my residential number & not visit my residential are into my absence they have visit my resident when my mother was very sick even in such condition one of the Bajajfinserv Collection executive given threatening to my family member, please refer trail mail for the same Recently, 1st Incident- Also on 4th September this bajajfinserv collection GUNDA name Sumit-[protected] had called me & abuses me also using inappropriate sentence which I have recorded in my cell 2nd Incident- Even when I was not available they have called up my office number In my absence they mentioned my senior why you are taking such peoples to work who are defaulters also used inappropriate sentences against me wherever I haven’t defaulted payment(I have completed half amount of the loan even you can check my past history 1st time I have applied for any loan also that each & every month I have paid your EMI’s ) as I have clearly mentioned my earlier mail that I will make the payment & explain the issue politely still these collection agents are harassing to me Name Sumit from different Numbers-[protected]/[protected] & because they have called my office number and using inappropriate & abusive languages, threatening to my seniors because this issue I have lost my job without getting this month’s salary Now without getting salary how can I make the payment. Also like to inform you there are so many complaint has been already register against BAJAJFINSERV LENDING company on consumer forum which is available on Consumer forum & Grhak seva websites but still company is continuing his operational malpractice from different collection agencies who threatening to the customers & spreading his GUNDARAJ. According to this type of behavior due to loss of job I want compensation. Thanks & Regards, Rahul Balarajan ----- Original Message ----- From: Rahul Balarajan To: [protected]@bajajfinserv.in ; [protected]@bajajfinserv.in Cc: [protected]@timesgroup.com ; haresh.[protected]@network18online.com ; icrpc.[protected]@gmail.com ; [protected]@saharasamay.com ; [protected]@startv.com ; [protected]@consumergrievance.com ; [protected]@consumerredressal.com ; [protected]@ndtv.com ; rahul.[protected]@panoramicworld.biz Sent: Wednesday, July 30, 2014 3:58 PM Subject: Re: Your Grievance SR number - SRN01546514 Hello, This is again bring to your notice tha even after stopped collection followup for my loan account from BAJAJFINSERV LENDING AGENCY as per your confirmation still the same person- BAJAAJFINSERV COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] is again & again calling of threatened & harassment. Please note the above mentioned number & person name from which I received call even on Today 30/07/2014 09:46AM which clearly indicate that what kind of action has been taken by you at the level of Customer-care Experience Head, I am not understanding the fact after a official complaint lodged by me how can the organization have the same same guy call me. This is completely unacceptable!!! As I mentioned in my mail that I will pay the due amount(2nd EMI) on mentioned date before this months end. Then why this executive is harassing to us? Kindly Reply after If any action taken by you on this…. Thanks & Regards, Rahul Balarajan [protected] On Monday, 28 July 2014 10:14 PM, "[protected]@bajajfinserv.in" > wrote: Dear Sir, With reference to our discussion, we wish to inform you that we have stopped collection followup for your loan account. We request you to clear the outstanding at the earliest. Assuring you of our best services always. Regards Customer Experience Head [protected][protected][protected][protected] Hello, This is to let you know today again same COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] caled me up. I am not understanding the fact after a official complaint lodged by me how can the organization have the same same guy call me. This is completely unacceptable. I have lodged a formal complaint with the Consumer Court doing the needful and also I am going to escalate it to the Upper management of all consumer right organisation and I will go to any extent to get justice for the behaviour committed against me. This was extremely reckeless and unacceptable on behalf of Bajaj Finserv Lending Collection Department that after a complaint the same guys call me and harass me rather than anybody else trying to sort out the issue. if you are encouraging the act I am afraid to say that I will escalate it further to get justice. Till I get a proper answer and justification(which I think is not possible for the act committed) I will fight and escalate to whichever extent possible. I will not tolerate such mental Harrasment… As I mentioned in my mail that I will pay the due amount(2nd EMI) on mentioned date before this months end. Then why this executive is harassing to us? Thanks & Regards, Rahul Balarajan [protected] On Friday, 25 July 2014 3:28 PM, "[protected]@bajajfinserv.in" wrote: Dear Sir, With reference to your below mail, we sincerely apologize for the inconvenience caused and we ahve shared the feedback with our collections department for necessary action. We request you to clear the outstanding at the earliest for us to stop collection related followup for your loan account and CIBIL getting impacted. Assuring you of our best services always. Regards Customer Experience Head [protected][protected][protected][protected] Hello, I have already escalated this issue to [protected]@bajajfinserv.in & [protected]@bajajfinserv.in but even after 2 working days None of the bother to reply or even called me even i put your customer care head in loop, such kind of WORSE CUSTOMER CARE EXPERIENCE NEVER OBSERVED.. This is newly bring to your notice that even after raise this complaint against the executive still he is continuously harassing by phone call Number- [protected](this is the new number of bajajfinserv collection Gunda- Goregaon branch) to family member(To my brother on - [protected]) he called continuously on his number wherein he have my cell number([protected]) which is register in your system, today he again visited to home when only lady person- my mother at home & start doing drama that the last payment which I have made on dated 22/07/2014 not updated in system, pls find attachment of receipt. As I mentioned in my previous mail that I have already made payment of 1 EMI & will pay the due amount on mentioned date. Then why this executive is harassing to my family Members? I have recorded all these calls of harassment even on today call recording my mother clearly said that she going through mental harassment which lead to medical treatment. Now I have decide to send written complaint under consumer court for harassment by BAJAAJFINSERV COLLECTION EXECUTIVE NAME MR.YADAV, CONTACT NUMBER- [protected] & [protected]. Hope getting reply this time with an action... Thanks & Regards, Rahul Balarajan [protected] On Tuesday, 22 July 2014 12:04 PM, Bajaj Finserv Lending wrote: Dear Customer, We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 2 working days. Your Service Request no. is : SRN01546514 For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers:[protected]for EMI cards) /[protected]for all other loans). All of the following information and more is just a click away on our website. You could also logon to our website www.bajajfinservlending.in for more details . Assuring you of our best services always. Yours Sincerely, Bajaj Finserv Lending Grievance Team P.S. This is a system generated Service Request number and response for every query/interaction raised with Bajaj Finance Ltd [Bajaj Finserv Lending] [X] [X]