[Resolved]  Bajaj Finserv — credit card cancellation

Address:

Chennai, Tamil Nadu, 600037

I have requested for a cancellation of my credit card ending with 4578. I have requested this multiple times but have not got any respectful response from you guys apart from the automated mailers that trigger as a result of this email.

Initially when i requested for a cancellation request a executive namely "twinkle" spoke to me from the retention department and promised me a reversal of the finance charges which was paid my be as per the latest bill generation. The eta given for this was two working days, and i did wait for two working days but in vain. There was no reversal that happened.

Then i again called you guys back to raise a cancellation request and someone called "soniya" spoke to me from the retention department again and negotiated on retaining me back. When i told her about the conversation with twinkle she was not aware of it. I have no idea how that is possible. She then put me on hold and came back after 2 mins and said that she can pass a reversal of rs.1500/-. I did not have time to talk to her regarding this since i was held up on a client meeting very badly. The time she made the call to me was so hectic. I asked her to call me back within 2 hours and she never did after that.

Now again i raised a cancellation request on monday and have not got a response or call from any of your team member. I don't understand what kind of a response is this and why is the customer so much ill-treated. If you guys have no proper customer service then why are you giving out credit cards. I hold a citi and hdfc credit card as well but haven't seen such a worst customer service in my life. I am highly dissatisfied with your service and will never recommend anyone to take up this credit card. Infact one of my office friend got an rbl card and i have asked him to return back the credit card without using it and he did return it. I can give you guys the details of my friend who returned the card.