Bajaj Finserv — EMI dispute

Address:	544 , MDC-6 RD,
Website:	customer-login.bajajfinserv.in/Loans/Loan/ViewLoanDtls?Lan=1Zo8wOKq8Yo/yxEVCuXh2w==&Flag=bDRJa6s4yc9GzA9RwkOlyg==&FAS=k%20aFw0c*LhlZggV3WvlIkg==

Hello Sir,

I took a personnel loan from loan from Bajaj Finserv . The interest rate discussed over the call was different and the actual interest rate was different which showed in the interest certificate . So before proceeding they told me that the actual interest rate would be around 11-12 and 19.25 % is just for documentation . I had the recordings of all the conversations . but they charged me 19.25% and then asked them that i can not pay this much of interest and requested the loan return. They said this can not happen so they asked me for settlement . On june 30, 2021 we had a settlement and i paid INR 88200 to them and they gave me a settlement certificate . But on july 2nd they deducted INR 4626 from my account . I have been to their local office a number of times and i have tried to call their customer care but nothing happened .
Kindly help me out .I have attached the settlement certificate they gave me.
The loan is under the name of JASVIR SINGH s/o AVTAR SINGH.
Loan account is :426PMGGU535463
my mobile number is : [protected]
email :[protected]@gmail.com