Bajaj Finserv — emi get bounce from non exist bank account

Address:

Pune, Maharashtra

Hi Bajaj Team,

This to inform you due to your poor service and customer loot I am totally disappointed with Bajaj.
I am your valuable customer and I was with Bajaj since more than 3 year still Bajaj don’t have any value for their customer.
I am the victim who is suffering by your loot and in future I don’t want to maintain any relationship with Bajaj Fencer.

I am facing issue with my LOAN account. I have opened account in Bajaj with my Axis bank account after some days that account was closed.
Then I purchases freeze with Bajaj EMI card and I have given all details of my new HDFC bank account. I have interment that my Axis bank account is closed and I have new account with HDFC bank.
I provide all document of HDFC bank to them and after that I am done with all EMI successfully in next 8 month.
Now the problem come with new EMI. I have decided to buy one more freeze with same process and I converted the amount with 8 EMI again.
When first EMI date came then EMI got bounce I was shock there were balance maintain in my account then why EMI get bounce.
I called CUSTOMER CARE then I came to know that Bajaj sing my EMI with previous bank account Axis bank. That was closed 2 year before. When it closed after that I submitted all my document of new HDFC bank account and earlier I am done with all EMI with new account also as I explained already.
Then why this EMI again goes to old Axis bank account which is closed 2 year back.

Let me explain process of mandate. When we sign mandate with bank then customer need to sign mandate form with bank. After this process bank send Pain.008 file process to bank to confirm that mandate though RBI and then bank gets Pack.002 i.e. acknowledgment. Which mean confirmation from bank.
If this process happed successfully then only ECS cheated with bank and mandate sign with bank.

Now tell me if the account itself is not exist in bank then how you created ECS with bank?
How the mandate sign with my Axis bank?
How the ECS can bounce?

I have been working with payment domain since last 7 year I have developed mandate functionality for a many bank I never done with this type of situation.
Why you are trying to break customer trust on you.

Ok Boss leave of this type of ###. I paid EMI amount as well as due also.
Now I don’t want to make relationship with you in future.
I am requesting you to closed permanently my account as well as card with Bajaj Fencer.
If it is possible then I want make awareness into people of this with the help of my blog and social media. So that nobody will be suffer from this type of situation.
Please share Ticket number of account closing for same.

Below you will get my account details by mobile number.

Mob No: [protected]

Thanks with no regret
Yogesh Pawar