[Resolved] Bajaj Finserv — Excess loan amount shown in my loan A/c no 5150CD03745351. | |||
Sir, I want to draw your attention towards following facts: I have purchased a window Air Conditioner from National Electronics, Sakchi, Jamshedpur on 28/02/2014 worth Rs 27000/- only. Out of Rs 27000/-, I have paid Rs 7000/- as down payment and remaining amount i.e. Rs 20000/- only financed through Bajaj Finance and also paid its processing charge Rs 600/- only. Today I become very shocked and surprised to know that the total loan amount mentioned in my loan account statement is Rs 30000/- instead of rs 20000/- which I got from your consumer portal. I am your very old customer and satisfied with your service but in this case I become very disappointed with your service and losing the faith in your service. Therefore, I request you to adjust the difference amount and ease me from mental and financial loss. Your no response or look the matter very casually lead me to knock the other door to redress my grievance. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
With reference to your post and our discussion, we regret the inconvenience caused. We understand that you had already raised a request for the refund of excess EMI charged to you, at our Jamshedpur branch. We hereby confirm that your request has been processed, and you shall receive the refund amount in your registered bank account within 4 working days. For any further clarifications, do write to us on [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
With reference to your post and our discussion, we regret the inconvenience caused. We understand that you had already raised a request for the refund of excess EMI charged to you, at our Jamshedpur branch. We hereby confirm that your request has been processed, and you shall receive the refund amount in your registered bank account within 4 working days. For any further clarifications, do write to us on [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
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Thank you for sharing your details. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
WeCare
Bajaj Finserv Lending