[Resolved]  Bajaj Finserv — getting threatening calls with vulgar language to pay insurance policy amount on consumer durable products i. e. refrigerator purchased in 2012

Legal action notice from bajaj finserve for loan account number 580bal00046109 dated 23.11.2018. I purchased durable consumer products in gurgaon show room and availed loan from bajaj finserve and paid all emis with no dues by auto debit from my bank account. I have moved to hyderabad in 2012 for my new job. Suddenly i received email from bajaj and asking me to pay rs.133, 372. I thought its fraud spam mail and ignored. Early 1st week of jan 2019 i got a call and asking me to pay the loan amount. I explained them that i have not taken any loan but they are bothering me and calling daily to pay the loan due. I checked online in my bajaj finserve account and found the same details.
I was shocked to see because i have not seen this loan account till i cleared all the emis. I went to bajaj finserve branch office and inquired about this. They said just reply to [protected]@bajajfinserve.in. I have mailed in detail to them and waiting for the reply.
Mean while the agent calling me again and insisting me to pay the loan which i refused and said i am in communication with the bajaj finserv. But that guy said i am the company and you have pay and using filthy language which i cant explain. I have emailed the same to bajaj finserv but no action.
I never understand that if so called insurance policy i have taken why they have not communicated this to me that loan is pending. From past six years no communication i have received regarding this loan.
If i have taken the insurance policy, if i dont pay the insurance will lapse on my products. But for sure i have not taken any insurance policy from them.
They are calling to my working place and defaming me with vulgar language.
I request bajaj finserv to resolve this as early as possible.