Bajaj Finserv — home loan outstanding request issue

Address:Chennai, Tamil Nadu, 600126

I have asked my home loan outstanding to close the home loan from bajaj finserv, september 4th i raised request after that 4 reminder i sent, today is 18th i didn't received the outstanding letter.

When i went bajaj finserv branch they said, you have to apply online only, when i apply online there is no response and they said if you close the outstaing before 15th, next month emi will not happen, if you close after 16th will take next month emi. So i send request septmber 4th till now they didn't response.

My home loan number is 403shl42070905. Service request no. Sro3421873.
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