Bajaj Finserv — i don't have any loans, they debited amount from my account

Address:

560037

Hi my self is sreenivas, i dont have any loans with bajaj finserv. I got a massage as below,

Sms massage:
Hello! Your a/c no. 535342 has been debited by rs. 7486 on 02nov18. The a/c. Info: ecs/bajaj finance li/404shl16522168. Call [protected] (If in india) if you have not done this transaction.

I dont have any loans with bajaj and i dont know what is this li/404shl16522168.

When i call bajaj fin customer care, they are asking me to send a email to [protected]@bajajfenserv.com, i have sent email to them service request no. Is sr05676803 created. Support team will answer to my query within 2 working days. And two days over now.

The stupid thing is... They deducted my amount. They are asking me to follow up the bajajfin, why should i followup? Who is this bugger deducted from my account? Who has given rides to deduct the amount from my account?

When it was debited, i went to my axis bank branch and check with them ecs process initiated by bajaj. I lost hole day spending time with bank.

Point#1: without intimation, how they will deduct?
Point#2: finance matters they should take immediate attention
Point#3: these many days taking time to resolve my issue... Who will pay my interest.
Point#4: who is this bugger deducted from my account?
Point#5: who has given rides to deduct the amount from my account?