Bajaj Finserv — mobile theft claim

Address:Thane, Maharashtra, 401209

I was purchased a vivo mobile through bajaj emi card. But after that my phone was theft on 28/3/2019. I have complained on local area police station. My digital fone safe account is 577DFSEB766075 on bajaj finserv. I'm calling lots of time on digital fone safe customer care number but they told we don't claim. Can you help me out for claim the policy?
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I M Unable to use available balance iN my wallet

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