Bajaj Finserv — Multiple bouncing charges

Hi Team,

This is to bring to your attention, that I have been facing issues with Bajaj Finserv regarding multiple bouncing charges applied on my account of outstanding for Rs122 (I was not aware that I owed this much as no one called or notified me )against which they have debited Rs 5000 as bouncing charges.

I have just received communication that on goodwill gesture they have waived off the outstanding & bouncing charges will not be refunded as owed money.

The concern here I have is no one came back to me telling me that I have outstanding and if not paid then bouncing charge will be applied, the last payment made by me was 1724.

Bajaj staff communicated with me over WhatsApp in the initial days of lockdown and now they are declining, that they don't talk to customers over WhatsApp. This is a totally unacceptable situation that charging 5000 bouncing charges against an outstanding of 122.

The only hope, I am left now is from your team if this can be resolved as a matter o[censored]rgency. I am already facing financial challenges and on top of that my hard-earned money is taken by them with no proper rationale that is causing mental distress.

S No. Value Date Transaction Date Transaction Remarks Withdrawal Amount (INR )
1 02/07/2020 02/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~12MAY20~a6e9870~4010CD35 1
2 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~12MAY20~a6e9870~4010CD35 589
3 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~06APR20~ae7824b~4010CD35 590
4 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~09APR20~9f643f4~4010CD35 590
5 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~15APR20~900e2ec~4010CD35 590
6 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~22APR20~7f875c6~4010CD35 590
7 13/07/2020 13/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~07MAY20~ab8fa6a~4010CD35 590
8 21/07/2020 21/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~06JUN20~23b448d~4010CD35 0.62
9 26/07/2020 27/07/2020 NACH_AD_RTN_CHRG~BAJAJFIN~05JUN20~28c5313~4010CD35 200
10 20/06/2020 20/06/2020 NACH_AD_RTN_CHRG~BAJAJFIN~07APR20~ac1f4f6~4010CD35 590
11 13/07/2020 13/07/2020 CMS/[protected]/BAJAJ_AUTO_CD__4010CD[protected]
5130.62