Bajaj Finserv — regarding a transaction request that needs to be cancelled

Address:

Mumbai City, Maharashtra, 400070

Yesterday (31/05/19), i went to a shop in mumbra (Dnx store, mi showroom at millenium area) to purchase a vivo 17 phone and was about to complete my purchase through bajaj finserv emi card. But as they were asking me too many personal details and as i never wanted to provide so many details to them, i thought to cancel my transaction with them. However, they were reluctant to do it and told me that i will be charged my emi, even though when i did not make the down payment for the phone or even purchased the phone from them. So i thought to call customer service today (01/06/19) and inform them of the situation. But an advisor named nikhilesh said that it cannot be done from their end and i need to personally visit the shop to get this done. When i asked him to connect me to his manager, he did not do this and was reluctant enough to do so, mentioning that there is no manager available at the moment. Also, was not providing me his fullname. And later on he told me to be online while he connects me to his manager. And again, it was him who was talking to me. This is pathetic customer service bajaj finserv to ask customers/card holders to visit the shop again to get the transaction cancelled. So what's the use of customer service. And why should we even be your customer in that case. It was my fault to think o[censored]sing my bajaj emi card for this transaction when i could easily get it done with cash. A big sorry to be your customer and this is my first and last horrible experience with you. Will never ever deal with you guys after this. Also, if any amount is deducted from my account and if my complaint isn't sorted asap, i promise you guys to take you'll to consumer court very soon for this. Be assured of that bajaj finserv. Thank you so much for the lovely experience given by you. See you in consumer court soon... Atiya jaffri