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Bajaj Finserv — related to my personal loan from bajaj finserv


I have made a query regarding personal loan on for 1 lacs.. They suggested me best offer about baja finserv personal loan and as per my eligibility they told me i am eligible for personal loan for 05 lacs loan and no extra charge will be deducted without 05 lacs and only stamp duty is applicable. But when the representative came to meet he again told me that 2.5 % processing fee will be deducted from the loan amount. Then also i agreed and he brought huge no of documents to sign, i signed the documents.
The day next they credited amount of only 4 lac 85 thousand from my sbi account. After asking representative told me that 18000 amount has been deducted for processing fee and stamp duty.

My objection is that before processing for the deduction of my loan amount no mail or mg or call sent me for the confirmation and for my knowledge that my sanctioned amount is 5 lacs and the break up deduction amount is 18 thousand.

When i called to the customer care representative she told me that my sanctioned loan amount is 5 lacs 17 thousand, i really disappointed by hearing this that they have totally deducted 40 thousand amount from my loan amount without my knowledge.

Sir i am very disappointed that i just wanted loan amount of only 01 lacs but due to their false ideas and offers they sanctioned my loan and made me loss.
I request you that please close my loan account because i cant bear such a loss from my end cant pay back 40 thousand amount.

My loan amount is sanction on 13.08.2019 and i want to close it today on 14.08.2019. Request you to do the needful and resove my problem.

Complaint Status

[Aug 14, 2019] Bajaj Finserv customer support has been notified about the posted complaint.
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    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063