Bajaj Finserv — seller confirmation delayed

Address:70/A Topsia Road, Kolkata, West Bengal, 700039

Hello everyone. I ordered a product from bajaj finserv website on 2nd of march, it's been almost a week the seller still hasn't confirmed my order yet and i cannot cancel the product in the website. I mailed them but they still haven't reverted back yet. Can anyone provide me the solution? Reason for such delay, whom should i contact? The seller (Khosla electronics) or bajaj finserv?
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