[Resolved]  Bajaj Finserv — taken excess payment by name of bank charges

To,
The consumer forum,
Sub. Complain against bajaj finance limited.
This is to inform you that my loan a/c 4100pl00878393 and emi amount was rs. 4355/=. It was closed on 05/11/2016. Some of my emi has been bounced but the person of the company come to my place and collect the emi along with the fines. Whereas bank also deducted the bounce charges from my a/c. After few months i received several phone calls from the company and they asked me to pay the bounce charges. I requested them to send the details of the bounce charges to my email but they said this is not our rules. Suddenly on 05/01/2018 at 3:44 one phone call[protected] mahi joshi) come to me and she said that she is from delhi police, and asked me to immediately contact with advocate sharma with this phone no.[protected]. I contact her and she said bounce charges 1303.90 you have to pay within 5:00 otherwise your file will be produced to court and under ipc 138, 420 you will be prosecuted. I got frightened and i paid online, transaction reference no; lsm[protected] and date and time; 5/1/2018 4:23:53 pm.
Under these circumstances i want to know how they can take bounce charges twice whereas they not give any details. Now i paid the charges and i think i have right to get the details of the charges which i paid.
Thanking you, yours truly
Attached, ivy mitra
1. Statement of loan 7a/1 arobinda road,
2. Payment receipt with fine 2nd floor
Kolkata-700075
Mob. [protected]