[Resolved] Bajaj Finserv — unethical practices against customers

tps200470

from Mumbai, Maharashtra

Website:

bajajfinservmarkets.in

I was browsing through mobiles on 01 nov 2018 at bajajfinservmarkets.in as i wanted a new mobile for myself. I was interested in redmi mobiles. But i didn't ordered anything that day.
Next day a call comes on my number that you were intrested in redmi mobile bur you didn't ordered anything. I said yes i wanted a redmi note 6 pro. Now the executive asked me if she can order it for me. I said alright.
Now the mobile arrived at my address on 03 nov. The delivery boy asked for my aadhar and he took photograph of my aadhar. Then he took out the mobile and asked me to hold so that he can take photograph of myself with mobile. After the photograph i checked the box for mobile name and then i realised that it was redmi 6 pro and not redmi note 6 pro which i expected. I told him the same and asked him to change the product to redmi note 6 pro or redmi note 5 pro but he said that it's not possible. Then i said that i will not take this product please take it back and cancel my order. And the delivery boy took the mobile back. Same day i also wrote to [protected]@bajajfinserv.in to cancel my order as i wanted something else.
The bajaj finserv replies that you have to cancel this order at the website. I checked the site but there's no options to cancel this order. Same thing i conveyed to bajaj finserv but there's no reply this time.
Today on 06 nov a sms and email from bajaj finserv conveys me that your product has been delivered.
Horrible!
There's no email id of bajajfinservmarkets where i can write nor there's any contact number.
There's no customer care number where i can sort out the issue with their executive
I request you to please take this case forward and to cancel the loan sanctioned by bajaj finserv as i haven't took any delivery
Thanks

+7 photos

Was this information helpful?

No (0)

Yes (0)

Nov 16, 2018

Complaint marked as Resolved

Received a call from bajaj finserv Pune office and a mail from [email protected] that the loan sanctioned against my name has been cancelled. There's no return/exchange policy at bajaj emi store (experia). Once a product is ordered and it is dispatched you can't cancel it. The seller can mark the product as delivered even if you didn't signed the invoice or gave receiving. Once a product is marked delivered your instalments will start from 02 of next month. And if the product you received is defective you have to live with that. The balance is highly tilted against the customer and I sincerely hope that bajaj experia will take necessary steps to rectify it. Thanks to all.

Bajaj Finserv customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by tps200470 Today I received a call from bajaj finserv Pune for confirmation whether I received the mobile . I told the executive that since the product was not what I wanted I had not taken the delivery and didn't signed any invoice and returned the mobile to delivery boy himself and asked him to cancel the order.
Then he told me that your mobile has been marked delivered and you have to pay the instalments starting 02 dec.I said that how can you start the instalments when the delivery itself hasn't been completed. This is a complete fraud against customers.
Then the executive gave me a number of bajaj customer care [protected] and asked me to call there and get the order cancelled.
On calling this number it says welcome to bajaj finserv experia commerce and then there's series of beeps and nothing else. After four minutes of waiting patiently I hanged up
I have learnt my lesson well that don't ever order anything on EMI store of bajaj. Not even have a look at the products on their website.
I again request you to please cancel the loan against me as I haven't received any product from you.
Thanks

Preparing myself for a long battle with EMI store and bajaj finserv
Tajinder

Nov 09, 2018

Updated by tps200470 Yesterday evening I received a more measured response from bajaj finserv assuring me that they are working on my complaint and the issue will be resolved soon.
I hope the things will be sorted out soon.

Nov 09, 2018

Updated by tps200470 I don't know what's happening at customer care of bajaj finserv.
On one hand they have assured me that your complaint will be looked into yesterday evening and now comes the mail directing me to contact the eCom although the Emi store is their own subsidiary/partner.
Since they have sanctioned the loan and they will be deducting the instalments from my account the onus of responsibility lies with them to check the invoice for my signature to confirm whether the product has been delivered or not.
They haven't done that but when I am writing to them they are just snowballing me in one way or another.
Now I would also like to point out here that the Emi store doesn't have any customer care number where one could talk and neither do they have any email ID where one could write.
Now this episode has harassed me a lot with no conclusion in sight.
I am seriously contemplating to take legal course against Emi store their seller who marked the product as delivered and the bajaj finserv who without checking the invoice sanctioned the loan against my name
Thanks

Nov 10, 2018

Updated by tps200470 Got a call and an email from Bajaj finserv assuring myself of speedy resolution to my query/complaint.
Hope the things are moving in right direction after all.
Thanks

Nov 15, 2018

Updated by tps200470 Received a confirmation eMail from Bajaj finserv that the loan sanctioned on my name has been cancelled.
Thanks to Bajaj finserv and all the persons involved for solving my complaint promptly.
Thanks