Bajaj Finserv — wrong updation from service centre

Address:Ernakulam, Kerala, 682020

I have claimed my lg 32" tv with policy number OG[protected]-00182610 on 27july19, then field engineer called me regarding complaint.after4 days service centre informed me that asset has been total lossed, i will get refund of 2400 only for the asset value 19000
me asked for official mail communication for it but didnt recieved yet.
while i checking in their site call status is changed as "Asset Repaired and Delivered" without informing me & giving a solution.
its a panel complaint only, they offered 3 year extended warranty

there is no proper communication to customer, even they not supporting after followup too.
requesting you to share the terms & condition mentioned for giving this small amount of refund,
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