| Address: | 110, kuberji textile park-2 near Belgium Square, Delhi Gate, Surat, 395002 |
| Website: | www.banarasstyle.com |
I had order a Lehenga vide .Order Number: BS[protected] on 10 Jul 19 with cash on delivery Option. While delivering delivery boy refused to open the packet in front of me and asked me to pay money first.
Later I opened the product to find that It was different from the one I had ordered. Thus, I resorted to contact the company over e-mail for resolution.
They agreed that different product was parceled after seeing the pics and agreed to accept the return.
They asked me parcel the product back to them and they would refund the money in company wallet.
More than 22 e-mail were written to resolve the matter. Initially they had said Rs 150 will be deducted. Then when I asked for fair trade they agreed to return the full amount.
But later they deducted Rs 200 without mentioning anything. Now, only reply I am getting is it is the company policy. Although i have mailed them snapshot of their company policy taken from their mail which states that full refund will be given in case modification or alteration is done at our end.
As per company policy and natural justice full amount was to be refunded as mistake was at their end of sending the wrong product.
However, they deducted Rs 200 as administrative charges which I think is unfair.
Why should i pay for mistake of their?
Attached please find the snap shots of E=mail conversation., product detail, received product. and wallet details.
I have also saved pdf of mail conversation in case you need it as I could not upload it here.
Request please provide justice
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I suppose a public complaint can be made.