Banaras Style — online payment done and now no response on given numbers and email

I have ordered from banarasstyle.com and amde the payment. Now there is no response from team. The online reviews on website are also fake and there is no tracking mechanism available. This site is fake and is intended to cheat people. I want my money refund and want to lodge a complaint against this site.
I received this message on my purchase

Hi pratima adhau, thanks for your purchase from banaras style! Kindly note your order number: #bs[protected] for further reference. We will notify you with tracking details once order ships from our warehouse. Never share your otp/card detail. — team banarasstyle.
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