[Resolved]  Bangalore Agrico — shipping

Website: bangaloreagrico.in

On 16th of may 2018, i placed an order for a guava plant from bangaloreagrico.in and i got a confirmation message for my order that the payment for the order was received by them and is being processed, however, they didn't mention the delivery date. On 18th may 2018 i wrote to them that i still didn't get the order and asked them to refund my delivery charges as they mentioned on their website that delivery was free in india and i also live in the same city that is bangalore, they wrote to me back that they have scheduled the delivery for 21st may 2018 and the delivery was free only if i ordered for plants worth more than 1999 rupees. So i waited till 21st may 2018 and still didn't get the delivery and asked them about it and their reply was that they get 2000 orders in a week and will send it in 2 days. As i live in bangalore and my home is just 25 to 40 minutes away from bangalore agrico i asked them as to why it would take so long, to which i was told that "arguments won't help". Yesterday that is 23rd may 2018 when i asked them about my order they told "mam, we are sending. Our vehicle is coming" so i waited for 3 hours but there wasn't any vehicle at my doorstep and today its 24th may 2018 and its been exactly 9 days since i placed the order and paid 618 rupees that are 499 for the plant and 119 rupees for the delivery and still didn't get the order.
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Jun 1, 2018
Complaint marked as Resolved 
They said that they compensated the delivery issue by sending the order by FedEx, and requested to take down the complaint. I received the order 3 days ago and the plant was not in a good condition so they have told me that if the plant doesn't grow any new leaves in a week they will provide me with a new plant. so, for now, it has been resolved but has to see in a week if the plant will grow or will they provide a new plant, will keep updating.
 
1 Comment

Comments

Its a good sign of great business ethics that Bangalore Agrico has taken immediate steps to resolve the issue and given a positive approach. By doing this Bangalore Agrico has proves that they are realistic and genuine. Its not easy to establish trust but the positive activities giving us more trust.
-Adv for goodness

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