Bangalore Electricity Supply Company Limited [BESCOM] — Billing complaint. Amount has been deducted from my account with the transaction failure status

Address:	560016
Website:	bescom.org

Hi,

My account number is: [protected]. I paid the electricity bill through bescom online portal. On 14-jun-2017 11:39:16 i made a payment of rs. 916 through my net banking.

The amount has been deducted from my account and i got the failure status from bescom portal as below details.

Sorry!
Your payment has been received with a failure status. Reason - pbe10002- do not honour.

Please quote your transaction reference number for any queries relating to this request.

Transaction declined

Transaction status: failure
Transaction id: jhmp[protected]
Transaction date and time:[protected]:39:16
Transaction reference number: 12878916
Account id: [protected]
Email address: [protected]@gmail.com
Transaction amount: rs 916
Payment mode: credit/debit cards

Please do the necessary action on this and refund my amount to the respective account.