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Bangalore Metro Rail Corporation — wasting the passenger time in counter in sandal soap factory

I am a daily passenger of metro i was forgot my metro pass so i had go to buy token but in sandal soap factory ticket counter the guy with little curly hair was not responding passengers in counter he was in unwanted talking with another counter staff. We are not coming to waste time as a passenger i dont like to waste time but i have wait 5+ minutes in counter for ticket there is only 3-4 other passengers only. When i ask question about his irresponsible behaviour then he start shouting on me.. I hate this kind service and its not fair. Please take action on him.

Station : sandal soap factory
Timings : 21:28 ist
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9301
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027