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Bangalore Metro Rail Corporation — wrong practices at ticket counters

It has been noticed that the smart cards are not being re-charged with the requested and billed amount in the station counters. Passengers cannot re-check as they are not given the receipt and also trust the namma metro employees and believe that the amount is properly recharged, before proceeding to the platform in a hurry to board the train. It has been noticed earlier also, that the recharge is wrongly done (With less amount) in the jp nagar station and i have noticed after reaching the destination station.

This has been noticed today again and i have requested for 100rs recharge each for 2 different cards. I have given a 500rs note and received 300rs back, but the actual amount recharged is only rs50 to each card. i have checked and confronted the operator. They have given a casual reply that system is not working properly, and charged the remaining amount sheepishly. I don't think this is right, when we claim so great on world class infrastructure at namma metro and have these kind of employees with such a cheap mindset. Hope you would look into this matter with deeper thought and in larger interest of public who would lose their money with this loop hole in the system.

Today's incident was observed at the token counter of jp nagar metro station operated by ramya-k at 2:50pm. Fyi.
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    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9206 [Director]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027