Bangalore Metropolitan Transport Corporation [BMTC] — bmtc bus took different route

Address:

Bangalore, Karnataka, 560079

Hi,

My name is jackson, everyday i take a bus from majestic to basaveshwar nagar (Bus no.96), i know the conductor as well, but yesterday (17 october, 2019) it was some other conductor who had been in the bus, who insisted me to get down 1 stop before my stop pavithra paradise & took right shortcut towards basaveshwar depot, when i told him to drop me at the stop, he told me get down here itself, i had to walk in pitch dark to my house which is almost 1km, i called bmtc helpline no[protected] & complained, he heard & directly hung up my call without taking complaint. I did not make a note of the bus number as it was pitch dark.

But what if it was a lady passenger
What if something would happen to me in the night as this area is well known for anti-social elements.
Just to save 2 mins of their time he took that turn & that to no traffic in night.
Lastly is bmtc a public sector or private sector... Every month i take a volvo pass with gst... This is how you treat your passengers... I want a complaint to be registered against these drivers.

Thanks