Bangalore Metropolitan Transport Corporation [BMTC] — bus arrival delay

Address:

Bangalore, Karnataka

The bus arrival timings in G4 bus is very much delayed. I am travelling through G4 bus since 3 months. I go to office from home through G4 and return to home from office through G4.
Initially, it was good. The average interval between buses is 20 min which is also delay. There is no fixed timing for any of the buses. Even though I adjusted. But now it is getting very worse. In have to wait nearly an hour daily in that bus stand breathing polluted air to get a G4 bus. Sometimes more than an hour. All other buses are coming in time and particularly G3 bus comes once in 10 min. I heard, there are 18 G4 buses. Then, why is happening like this? Poor management or Something else ? Not only me, many of the BMTC passengers( customers) are very disappointed, dissatisfied, frustrated over this. Though, I( many) have a bike, I chose bus as my office and home are near to bus stand and to avoid driving in that traffic. But now, I am thinking of changing to bike. As I am typing, 6 G3 have passed, but no G4. So, appreciations to G3 management and complaint on G4 management.
So, please take action to solve this issue. Other wise, you will be losing many customers, also increasing bike riders and traffic. Please stick with the timetable you have displayed in your website which shows bus once 15 min. And finally, I( many) am standing here( in bus stand) from 7 pm to 8.15 pm and still no G4 buses are there. Hope it will come soon. And even if it comes after an hour, just imagine the crowd in it. Kindly take some measures.
Thank you.