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[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — conductor not giving change and when asked for behaves disrespectful

I was traveling on 500d a/c bus on[protected].
For a ticket amount of 19, i paid 20. Re 1 change was not given and when asked for conductor's behavior was disrespectful (Ticket no-77)
I tried raising a complaint through ([protected]) given in http://travel2karnataka.com/bmtc_phone_numbers.htm
The person told to contact [protected] to register a complaint, but no one answering though
Kindly help with taking action against that conductor
Complaint marked as Resolved Jul 4, 2019

Complaint Status


[Jun 02, 2019] Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Jun 03, 2019
Dear Madam,

BMTC regrets the inconvenience caused. TO identify and take action against that particular conductor, please provide time of the incident or photocopy of the ticket.

Regards,
BMTC
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    Customer satisfaction rating
    71%
    Complaints
    1908
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    Resolved
    1357
    Bangalore Metropolitan Transport Corporation [BMTC] Phone
    +91 80 2253 7596
    Bangalore Metropolitan Transport Corporation [BMTC] Address
    BTS Bus Depot Rd, Shanti Nagar, Bengaluru, India - 560027