[Resolved]  Bangalore Metropolitan Transport Corporation [BMTC] — conductors behavioural issue

Address:Bangalore, Karnataka, 560094
Website:BMTC

I boarded a bus number (Ka-01 fa-1184) morning 10.20am approximately though the bus was very much crowded and no place even to stand i was very uncomfortable when the conductor asked for ticket i told him please give me 2 minutes let me take out the change i am not able to then he left from there and then after sometime when he came back i gave him the change for the tickets and he started shouting at me that come out of the bus i will see you it's so difficult to move around the bus and this is the second time i came here for ticket i told him that bro i was taking the change out i already informed you and you just left from there the time i take out the change still he was literally shouting at me that before getting up in the bus you should take the tickets an all can you please tell me that do we have a ticket counter in every stop so that we can take tickets before boarding the bus seriously man this is not the first time i had many issues many times once i did complain also but i don't know weather it was registered though i didn't get any complain number messaged to me hope you take care of this at least but yes i do believe some are very polite and they know how to respect others and one more thing can you just tell me who the hell gave them the right to shout at someone only because they are government employees so they can is it the fact first of all i am not his family member that he can shout at me and secondly he is not feeding me and if i don't take the tickets then it was a case that too why will he shout there are other people appointed for that to fine me and definitely he cannot abuse me telling that come out i will see you and more over am a lady how the hell he use all this words what if i would have slapped him it wouldn't have harmed his respect??? So boss please train your staffs and then send them to work i understand you may know better then me how to train but we face the daily problem so only we know how much they are performing in their daily life. And yes i need a action to be taken for this and also would like to know what is the action taken.
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May 14, 2018
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2018
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Madam,
"BMTC regrets the inconvenience caused This is your docket no for your kind reference BMTCC 10211752 Taking note of your complaint the said crew will be called for personal enquiry at this office and necessary action will be initiated for their lapses.

Further if you wish to attend the confronted enquiry pl. let us know the date and time which is convenient for you so that we will fix the enquiry on that date itself.

Regard's
BMTC
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    +91 80 2253 7596
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    BTS Bus Depot Rd, Shanti Nagar, Bengaluru, India - 560027
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