Bangalore Metropolitan Transport Corporation [BMTC] — raising complaint against conductor and late coming bus

Address:

2136 10TH BLOCK JPTS, KADABAGERE POST, MAGADI MAIN ROAD, 562130

Respected sir,

I am spoorthi. S a regular passenger (Evening) of nice-6 (Bus no. Ka57-f-3148) i am raising a complaint against conductor mr. Ravi. He is making a problem to the passenger by coming late to the wipro bus stop.

The evening timings of the nice-6 bus is at 6 o'clock but, the bus will come around 6:10 of 6:15 pm. The said conductor ask the driver to start late. If anyone of the passenger ask"why the bus is late?" the said conductor will give the reason "traffic jam". We the passengers will accept the reason for once, twice or thrice but this late coming is regularly been practiced.

We the passengers asked again that other buses are coming on time or will be before the said time why not nice-6. The said conductor reply rudely and tell don’t teach the rules, i know what time i should leave the stop and threatens passengers “if you ask more question i will inform the depot manager to cancel this bus”. Because of these words said by conductor all the passengers will sit silently and there is no option to us to travel for magadi main road route. The said conductor has encatched the requirement of passengers and threatening us. So passengers are afraid to complaint against the conductor.

Secondly, he will stop the bus in konapana agrahara for more than 20 mins. Because some of the passengers (Ladies) who calls to his mobile and asked the said conductor to wait till they come. If anyone raises the question against him, his reply is “i am doing marketing, collection is not happening i should report to the depot manager and the depot manager will cancel this nice-6” or he will threatens to the pass holders to take the tickets so that the bus will run regularly.

Thirdly, the said conductor is misusing the conductor seat by chit chatting, giggling, laughing and making irritating jokes etc with the passengers those who sit on the bonet or footboard steps after crossing the electronic city toll.

Few persons (Passengers) individually has complaint to the concerned competent authority through mail, in person to simanahalli depot (Depot no. 31) etc. The next day when he comes to the bus he will say “whatever complaint you people give nobody can do anything and use slang language”. So passengers thinks the said conductor behave like a third rated and if we speak there is no difference to him or us and mainly there is no other option for us to travel or reach magadi main road.

So kindly requesting you to solve this issue and take necessary action against the said conductor mr. Ravi and do the needful to the passenger who travel in the nice-6.

Awaiting for your response