Banggood.com — frustration of 1st purchase from banggood! 1+ month item not received yet.

Order no: 49574028
Tracking number :[protected]
Tracking website : www.gati.com

Ordered from honkong cn warehouse. On 24th may 2018
Destination is mumbai, india.

I had purchased a 3d printer as a birthday gift for my partner one month ago.
Shipping time showed: india direct mail 8 - 16 business days
It's been 1 month now. I haven't received the item.

I have talked to customer support they now say: banggood are guaranteed to be delivered to buyers within 60 days, every time i have a chat they say wait for a few days.

Courier company says: item probably not even shipped. They have not received any package from china.

I have purchased because it was written: "india direct mail 8 - 16 business days"
I need an immediate solution for the same. I don't really like to wait 60 days to hear a failure of delivery.
+2 photos
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