Bank Of Baroda — bank staff and manager ignoring requests

Address:Nimri Colony, Ashok Vihar, Phase 4, 394, New Delhi, Delhi, 110052

I have been contacting my branch from past 1 month about my contact number is being used by someone else in some other account which is not mine and i want that to be removed, i am not able to use upi just because of my number on multiple accounts. Branch manager is not even taking a single step, 1 month since the complaint and when i call the branch i always get a reply like our manager is not available, manager is busy and all.
They ask me to contact other branch and i don't know what am i working for them?
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On 29th may a refund of 401 for my bank account was initiated by amazon and they told me that it will take 14 days to reflect the amount in my bank account but its been more than a month now and they've successfully processed the refund but that amount has yet not been credited in my bank account.
The refund reference no. is[protected]

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    Bank of Baroda Address
    Suraj Plaza-1, Sayaji Ganj, Vadodara, Gujarat, India - 390005
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